Frequently Asked Questions (FAQ)

You may contact our retail stores via whatsapp.

We don’t have Boost / TouchnGo/Shopee Pay (we use Sarawak Pay instead)

Hi there, yes we do have installment plans. Our installment plan is 6 months and 12 months 0% interest. We only have Maybank, PBB and UOB. For online purchase we have Maybank, CIMB Bank, HongLeong Bank and American Express.
In store purchase we accept Maybank, CIMB Bank, HSBC, Standard Chartered, UOB, American Express, Affin Bank, Alliance Bank, citiBank, AmBank Group, BSN, OCBC and RHB.

Yes, We need at least 30% deposit for confirmation of purchase.

Yes, we can store purchased items for customers upto 2 months.

Yes, you can call to change them but an advance notice of 3 working days will be needed. Please email thomsonfurniturekch@gmail.com to do so.

For Kuching, We have our own logistic team. For other parts of Sarawak, we use a third party transporter. For West Malaysia, please contact us.

Of course. We want to ensure that our customers receive the best of our products.

Yes, our professional furniture delivery team will help you assembly your product with no extra charges. However, assembly service will not be provided for customers who self-collect the items.

Yes, we can with a minimal fee. Please refer to our delivery page for further information.

Yes, Relocation fee is RM150 within 50km.

Yes, you can.

You can self collect at our showroom located at RH Plaza in BDC.

Free delivery and installation for purchase over rm1000. Any purchase under will incur a small service charge starting from rm80 depending on the location of intended address.

Purchased items are generally dispatched within 3-7 days after payment and are shipped via our panel logistic partner. Delivery charges will be paid directly to the logistic partner. You may choose your own logistic company with required signature if you wish. Please contact us before you do so though to avoid any miscommunication.

Buyer may only apply for the refund and/or return of the Item in the following circumstances:

The Item has not been received by Buyer;
The Item received is incomplete (missing quantity or accessories);
The Item delivered to Buyer that does not match the agreed specification (e.g. wrong size, colour, etc.);
The Item received has physical damage (e.g. dented, scratched, shattered);
The Item received is faulty (e.g. malfunction, does not work as intended);
Buyer’s application must be submitted a refund or return request via email to thomsonfurniturekch@gmail.com.

Thomson Furniture will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.

To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Thomson Furniture in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.

In the scenario of an unforeseen error from our end (i.e - damaged, faulty or wrong Item delivered to the buyer), we will bear buyer's return shipping fee.

Buyer will only be refunded after Thomson Furniture has received the returned Item. The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable.